Support
Jade Run support
Questions, bug reports, billing issues, or feature ideas for Jade Run can all start here.
Common questions
- When is Jade Run available?
- Jade Run is live on the App Store for iPhone and iPad (iOS 17 or later). Free to download; Ultra is a one-time $4.99 unlock.
- Where are the rules?
- The full how-to-play guide lives at ohanalabs.app/jaderun — scoring, charms, layouts, and challenges.
When you email support
Include the app name, device model, iOS version, and a short description of what happened. Screenshots help when the problem is something you can see. Send it to support@ohanalabs.app.